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Support Options Support Overview Platinum Support Gold Support Standard Support Online Support Implementation Services Consulting Services |
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 The Standard Customer Service package is designed to provide basic assistance. |
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 Response TimedocuMAP'sTM policy is to respond to all Standard Support Service customer cases within 2 business days. |
Availability docuMAPTM customer service is available from 6:00 AM to 6:00 PM, EST, Monday – Friday (excluding holidays). |
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| Designated Contacts Any docuMAPTM subscriber may utilize the Standard Support service. |
Case Limit Each subscriber may log a maximum of 5 cases per month. |
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| Access docuMAPTM customer service is available via phone at 330-854-5300, or via the Web through the "Support" link in the docuMAPTM application. |
Price Standard Support is included at no cost with the Browser and Enterprise Edition subscription fee. |
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Real Time Boss, Incorporated. All rights reserved. |